Shipping Policy
Our logistics goal at Chaukhat Frame is to ensure that your beautifully crafted frames reach your doorstep safely, securely, and as swiftly as possible, regardless of where you are located within India.
1. Order Processing and Production Time
Quality takes time. Once your order is confirmed and payment is successfully received, our team immediately begins the quality check and packing process. All standard orders are processed and readied for dispatch within 2 to 4 business days. Please note that processing times exclude weekends and national holidays. If you have ordered a highly customized piece, please allow an additional 1-2 days for production.
2. Secure Packaging Standards
We understand the fragility of our products. That is why we employ state-of-the-art, multi-layered packaging protocols. Every frame is protected with specialized corner guards, wrapped in heavy-duty bubble wrap, and secured within custom-fitted, impact-resistant corrugated boxing to ensure the glass/acrylic panels and wooden frames are thoroughly shielded from bumps and drops during the transit journey.
3. Shipping Rates and Delivery
Timelines Shipping charges, if applicable, will be accurately calculated and clearly displayed for your review at checkout before you complete your purchase. Once dispatched from our facility, standard delivery which start at Rs.150 applies (can be increase depending on the size and quantity of frames) across most pin codes in India typically takes between 4 to 7 business days. Please be aware that deliveries to remote locations, non-metro areas, or regions experiencing severe weather conditions may experience slight logistical delays beyond our direct control.
4. Order Tracking and Communication
Transparency is key to our customer service. The moment your package is handed over to our courier partners, you will receive an automated email and/or SMS notification containing your unique tracking number and a direct link to track your shipment in real-time. Please allow 24 to 48 hours for the courier's tracking portal to update with the initial scan data.
5. Undeliverable Packages (RTO)
If a package is returned to our facility (Return to Origin) due to an incorrect or incomplete address provided at checkout, or if the customer is repeatedly unavailable to receive the delivery, the customer will be responsible for the reshipping costs. Please ensure all contact numbers and postal codes are double-checked prior to confirming your order.